MANAGED IT SERVICES

Evolving Your IT With Managed Services

As your managed service provider (MSP), Pegasus focuses on your IT so you can focus on your business growth. Our experienced team of IT professionals at your service includes a virtual CIO (vCIO) and Technology Alignment Manager (TAM), who work with you to guide your technology strategies by helping you align them with your business and process strategies. We provide strategic, architectural, operational, and implementation planning for all your IT needs and lay that out in strategic roadmaps through the PTS Enterprise Lens^TM portal.

Our managed services are designed to dramatically reduce or eliminate IT problems in your business while maximizing your network’s speed, performance, and stability, without the expense of a full-time IT staff. Unlike other MSPs who focus mainly on break/fix, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss.

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Fully Customizable MSP Services

At Pegasus, we offer a wide variety of MSP Services that handle everything from management and monitoring to communication. Our hands-on approach will ensure your IT fits your business needs, addresses all your concerns, and gives your employees and customers an enterprise-level IT experience.

We offer our Managed Services at a monthly all-in-one cost that includes Managed Security Services and vCIO strategies. When you partner with Pegasus for Managed Services, you don’t need to worry about up-charges or hidden fees.

Our Managed IT Services

Security Services

We take a two-pronged approach to combatting cybercrime: prevention and remediation.

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Business Continuity & Data Backup

Our As-a-Service offerings include backup to protect mission-critical data and reduce downtime.

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Cloud Solutions

Pegasus provides Cloud Solutions for organizations at any point in their cloud journey.

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Network Monitoring & Management

With Pegasus, you get Managed Detection & Response and a 24/7/365 Security Operations Center (SOC) Team.

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Our other Managed IT Services include:

Virtual CIO (vCIO)
24/7 Service Desk Support
Server & Desktop Monitoring & Care
Disaster Recovery
Microsoft Office 365 Migrations
VoIP Phone Solutions

“When our backs were against the wall in a potentially devastating way due to this Ransomware attack, the Pegasus MSP Team instantly reinforced our decision to trust them with our IT. I do not hesitate to give Buck Jones and the entire Pegasus team my full endorsement. We are proud to call Pegasus Technology Solutions the Official Managed IT Provider for the Frisco RoughRiders.”

-- Andy Milovich, Former President & General Manager
Frisco RoughRiders Baseball

Why Pegasus Managed IT Services Are the Answer

At Pegasus, we are focused on delivering strategic business outcomes rather than simply managing your technology. We place the enterprise IT experience within reach of every type, every size, and every stage of a company through the PTS Technology Success Process.

This process was developed to provide our customers with more tailored services and help them evolve their IT to precisely fit their business needs. It all starts with our standards library. Through years of using technology to solve Fortune 1000 IT business challenges, we have developed IT standards for all facets of an organization’s IT landscape. These include:

Our assigned Pegasus Consulting Team, your vCIO, and TAM, will perform an alignment process where we listen and learn about your current environment to understand where it is out of alignment. This will help us to identify risk and business impact, which provides the foundation for us to design and deliver a strategic roadmap to evolve your technology.

We do this together with our customers and move at your pace. This process is the backbone of how we provide an elevated experience for our customers and how our Managed Services goes above and beyond a simple break/fix.

Frequently Asked Questions

What are managed IT services and how can I tell if my provider is delivering them?

Many people are used to the idea of break/fix IT. When something related to your technology systems malfunctions, you call someone to fix it. Managed IT services are more proactive and comprehensive. Typically, a managed service provider manages and monitors your technical assets, keeping your computers and servers up to date with patching, operating system updates, and protective anti-virus software. Your servers and network health are monitored 24/7, and if a problem is detected, the MSP will notify you about it and resolve the issue based on your preferred response time.

How is a managed service provider different from an hourly services provider?

When you pay a technician an hourly fee to fix a problem, upgrade your systems, or manage a project, you get exactly what you pay for: a one-time visit and a one-time solution. Our managed services make us your technology partner. We give you access to a consulting team that gets to understand your technology and works to bring it into alignment with your business goals.

What is the ROI of having a managed service provider?

With managed services, you get more value from your investment. We offer our Managed IT Services at a monthly all-in-one cost that includes Managed Security Services and virtual CIO strategies. When you partner with Pegasus for Managed IT Services, you don’t need to worry about up-charges or hidden fees.